Community Ranger Service, providing 'better homes, better communities'

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Our team of Community Rangers ensures the Association's estates are kept in a clean and tidy condition and provide a visible presence tackling low level anti-social behaviour and environmental issues.

The service is well regarded and the feedback received from tenants is generally very positive.

We monitor our caretaking and cleaning standards closely. Please see the link below which shows the standards we monitor against.

Monitoring of Internal and External Standards - (PDF Document)

If you live in one of our blocks of flats you can see what the current grading is for your communal areas and the Grounds maintenance by clicking here (link to PDF Document) . Every member of the association will make a visit to your block to report on the quality of caretaking, communal areas and grounds maintenance. These are sometimes done as regularly as every 6 weeks, if you would like to be present during one of these inspections please contact Simon Chitty on 01992 753504 or Brian Cooke on 01992 453712.

All members of the team are trained in Health and Safety for our and your benefit; in addition the service has been accredited with the ISO 9002 and operates under an equal opportunity policy.

Some of the duties carried out by the Community Rangers are:

• Providing a local presence so that tenants can raise problems with their landlord 'on-the-spot' as they arise
• Taking care of buildings, ordering repairs and advising regarding physical improvements
• Cleaning communal areas
• Arranging removal of bulky refuse from communal areas of high and low rise blocks
• Low level intervention where residents leave rubbish in communal areas
• Inspecting the area on a regular basis and removing litter;
• Looking after communal areas and green spaces, eg dealing with vandalism
• Looking out for vulnerable people
• Removing cleanable graffiti
• Regular liaison with other staff such as Sustainable Communities Team, Housing Officers, and Maintenance Team
• Patrolling estates
• Liaising with external agencies such as the police
• Encouraging and developing tenant involvement in wiping out littering and fly tipping, vandalism etc
• Monitoring empty properties
• Assisting with measures to tackle ASB
• Crime prevention such as advising residents who leave ground floor windows open, promoting neighbourhood watch etc.
• Fire safety such as checking dry risers, ensuring fire doors are kept shut, items aren't left in communal areas, promote and fit smoke alarms etc.
• Regularly check lifts and door entry systems

Our Fleet

Services to businesses

Our Community Ranger's offer a variety of professional services such as caretaking and grounds maintenance services to other businesses and Housing Associations. To invite us to tender for work, please contact the Community Ranger team on 01992 453712 or 01992 453727 or email brian.cooke@broxbourneha.org.uk