Making Payments

What is rent?

Rent is the charge made for your home. It is payable on a weekly basis. As well as your rent, you may be charged for the services you receive. This is called the service charge. Any payments you are responsible for will show on your rent statement. Your rent has nothing to do with Council Tax which is charged separately by the Council and pays for things like the fire and Police services.

Why should I pay my rent?

Your rent is the main source of income for Broxbourne Housing Association (BHA). This is the money we use to pay for improvements to your home, repairs and management services. If you do not pay your rent we will have less to spend on your home and services.

Other charges

Other charges include leasehold service charges and ground rent, rechargeable repairs, taskforce charges, caretaking and maintenance.

What happens if I dont pay my rent and other charges?

If you are having difficulty paying your rent or any other charges you should contact us. We will work with you to try and find a way for the arrears to be cleared over a mutually agreed time.

As a responsible social landlord BHA has adopted a firm, but fair policy towards tenants in arrears. We will try to help, but if you ignore an agreement to pay off arrears without any good reason or if you refuse to make an agreement then we can take court action which could mean your home would be at risk. You may also be liable for any costs incurred by BHA and could have a County Court Judgement awarded against you which could count against your future credit worthiness.

If your account is in arrears please contact your Income Recovery Officer on 0800 107 0713 (freephone) because we may be able to help you.

If you are experiencing difficulties in paying your rent you may be entitled to Housing Benefit. To discuss this you should contact Broxbourne Council on 01992 785555.

How can I pay my rent and other charges?

Debit Card Payments

To pay rent by debit card simply call 0800 107 0713 (freephone). To pay other charges please call 01992 453767

Internet Banking

You can make electronic payments from your bank via online internet banking. You will need to enter your tenant reference number and the following bank details to make the payment :
Lloyds TSB Account Name: Broxbourne Housing Association:
Sort Code: 30-99-86:
Account Number: 01573497:

Direct Debit, the modern way to pay your rent:

• Is quick and easy you dont have to remember when your rent is due
• Takes the stress out of paying your rent
• Is guaranteed and you are protected by the Direct Debit Guarantee
• You will be entered in a monthly prize draw

To pay your rent by Direct Debit print the instruction below and return it to Broxbourne Housing Association, Scania House, 17 Amwell Street, Hoddesdon, Herts. EN11 8TS

Direct Debit Form (PDF Document)

Standing Order

This instructs your bank to pay an amount usually monthly to us. This can only be varied by you meaning that you will have to contact your bank directly when your rent is increased. You can set up a standing order by printing off the two forms below, one for your bank and one for us.

Standing Order Form for your bank (PDF Document)

Standing Order Form for BHA (PDF Document)

Cheque

Make your cheque payable to Broxbourne Housing Association and pay at any Broxbourne Council One Stop Shop and Cash Office using your new payment card.

Cash

Use your new payment card and pay at any Broxbourne Council One Stop Shop,Cash Office or any outlet in the UK displaying a Paypoint logo. Paypoint outlets within the borough are listed below:

• E Ward News 103 High Street, Hoddesdon
• Co-op - Stanstead Road, Hoddesdon
• Costcutter, Chaucer Way, Hoddesdon
• Hoddesdon Wine and News, Ware Road, Hoddesdon
• Cost Cutter, Fairfield Drive, Broxbourne
• Turnford Stores, High Road, Turnford
• Wormley News, High Road, Wormley
• Emre Food and Wine, High Street, Waltham Cross
• Co-op, Church Lane, Cheshunt
• Gordons, Turners Hill, Cheshunt
• Cost Less, Church Lane, Cheshunt
• One Stop Stores Ltd, Newnham Parade, Cheshunt
• Summerfield, High Street Cheshunt
• Wathany News, High Street, Cheshunt
• Budgens, Hammondstreet Road, Cheshunt
• Co-op, Goffs Lane, Goffs Oak
• Handersons, The Pavilion, High Street, Waltham Cross
• Lodge Newsagent, High Street, Waltham Cross
• Waltham Cross Off Licence, High Street, Waltham Cross